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our clients
 
 

“Anne is a real asset to the health benefits arena with the breadth of knowledge she brings to the table and her commitment to service. She has a real "can do" attitude which has allowed her to break the paradigms one can face in our industry. Success follows her and the team she leads.”

- Bill McCarron, Senior Account Executive, Great-West Healthcare

Client Management
SHN utilizes an account management strategy with a team led by an experienced Account Manager. Most teams will include at least one dedicated Customer Service Representative, a Claims Specialist, and a Reporting Specialist. This team sets the framework for excellent customer service and client care. With each member knowing the plan intimately, the highest level of customer satisfaction can be attained.

Our organization has extensive experience in communication materials, such as open enrollment, changes to a health plan, plan updates, as well as other pertinent information you may want to communicate to your members.

Standard reporting package includes monthly and quarterly reports:

  • Designed to provide information needed to control costs and maximize fiscal strategy/planning
  • Customized Reporting to meet your organization’s unique needs
  • Additional Reporting on Call Center Statistics if applicable
  • Call Center Reports detail types of calls in addition to the standard reporting offered by other organizations.
Services Provided:

Claims Administration
Stop Loss Coordination
Eligibility Administration
Premium Collection
Customized Reporting

Dedicated Call Center Unit
State of the Art Technology
ERISA Compliance
COBRA Administration
HIPAA Compliance